I received an e-mail from someone who was at my show recently. I liked the feel of his e-mail a lot, so I asked him if I could post it. Here it is...
I was able to enjoy your show this past Sunday evening with Wife, Boy, and Girl. I put my enthusiastic spin on it by way of a five (5) circle review on TripAdvisor as that is what initially lured me/us in to see you. Mortified Wife is the title that was posted on 7/16/13 or so. Wife is Pam, and you were able to guess her first favorite pet’s name was SUSIE. I knew that way back in my mind, but it was not near my frontal lobe on Sunday evening. Astounding! Wife/Pam is terribly shy, and you kept her at ease (priceless I) while she was front and center.
As said in my review, I chose to not over think your show and enjoyed it greatly. Well worth the bucks for our 4 tickets and not having our teenagers' heads buried down and thumbs blazing on their cell-phones for 2 hours is priceless (II). Normally, they feel dragged or forced to come with us for "culture". This time, they enjoyed it as well (priceless III). You may too already know or remember; but as a refresher, I departed by shaking hands and spouting "Great Sermon, Preacher" at which you noticed my rather embarrassed daughter. A left handed compliment... I/we have definitely spent more on less.
I am entranced by the reviews on TripAdvisor and am drawn by some personal morbid curiosity or silly human nature to the poor and terrible reviews. I do see and like how you, as a great communicator, respond to all reviews personally and more-so how you deal with the poor / terrible reviewers head-on. It is true not everyone gets it. You cannot and should not bow to everyone’s expectations, though like me, you seem to try. I have the same sort of issues as an electrical contractor in the Charlotte area, as a service provider for a web-portal recommender site; Angie’s List. I too keep good mental notes, not like yours though, and can pick out the phony, bogus reviews and your Bill Cosby quote is spot on. At least on my end, I almost always have some interaction with a prospect before they are a customer and good sense normally prevails early-on if not a good fit. It really seems as if you have TripAdvisor tapped pretty well to work for you.
We should be back in Gatlinburg during Christmas week. We will hit the fire button to come back to see you 12/23 or 12/27 if we can get our arrival and departure dates right.
I really meant to keep this note much shorter but felt compelled… Keep fighting the good fight by keeping it real, and all good things will continue to come.
Saye Specialty Electric, Inc.